Thank you for shopping with The Lune Noir. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, please review our refund policy below.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The item must be in its original, unused, and undamaged condition.
• The item must be returned within 14 days of receipt.
• The item must be in its original packaging (if applicable).

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Sale or clearance items

3. Process for Requesting a Refund

To initiate a refund request, please follow these steps:

1. Contact us: Reach out to our customer service team at [email protected] or WhatsApp +92-325-7861200 within 14 days of receiving your order.
2. Provide details: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Return the item: After your refund request is approved, you will be provided with instructions on how to return the item.

4. Refund Processing

Once we receive the returned item and confirm it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the item was defective or incorrect.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer service team to discuss the exchange process. Exchanges are subject to availability and the same eligibility requirements as refunds.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will arrange for a full refund or replacement at no extra charge.

7. Contact Us

For any questions or concerns about our refund policy, please contact us at:

• Email: [email protected]
• WhatsApp: +92-325-7861200